Quote:
Originally Posted by Bob Steele
Hello
When can we expect to see the 217-3414 CIM 14T pinion gears that we ordered? At one point it was stated that they were in customs...
We can't make our robots move without them.
We did receive our transmissions today...(showed pinion gears for them on backorder)
tks
now in 4th week of build like everyone else..........
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Unfortunately we have no control over customs, and we've received no notification of when we'll receive these.
Our current estimate, based on other shipments we've had held in the past, is that these won't be available until
at least next week. We contacted all customers on January 22nd that are affected by this held shipment and offered to remove the parts from orders if teams did not want to wait.
We apologize, but this delay is out of our hands. We will be shipping these immediately to all customers the same day we receive them in our warehouse.
For further questions, you can contact our Sales team at 903-453-0802 or
sales@vexrobotics.com.
Thanks,
Amanda