Quote:
Originally Posted by Bob Steele
Do you remember which KOP year those were from? We need 4 for the practice bot and I guess we will have to wait until the last minute for the ones from VEX
Amanda
I hope you and VEX are aware of how this is affecting teams... I guess you are...but being delayed 1-2 weeks is one thing......
Not being able to use the transmissions we ordered before kickoff until probably the sixth week of build season is beyond my comprehension.
Did you have no pinion gears in stock ever? Is this the only shipment you were ever going to get?
By the way we ordered 4 transmissions and only received 2 pancake cylinders..there was no indication of a backorder on those... The packages included the transmissions according to our records. When can we expect to see those?
As an aside, the mentor that ordered these for our team indicated to me that he got no email regarding the pinion issue.
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Bob,
A couple of things:
1. Did we have pinions gears in stock? Absolutely. We have never sold this item and I estimated a low usage in this first year and brought in a lower qty early. Why? Because I see no reason to use a pinion gear with an OD larger than the pilot diameter of the CIM motor. With the 12T and 11T pinion so abundant and the fact that they fit within the CIM motor pilot diameter I figured we would not sell that many 14T and 13T pinions. We sold out of these gears very quickly, which baffles me. To add to the pain, we have run into extensive shipping delays on the additional gears. BTW, these shipping delays are 100% due to US delays, not import delays. Lastly, everyone who ordered before Kickoff received their 14T pinions so I don't know where the confusion is, but if you can get us your order number then we can clear it up.
We e-mailed each and every customer that was affected by the 14T and 13T pinions individually. If your mentor that ordered did not receive the e-mail then having your order number will help track that disconnect as well.
We have offered to replace the 14 and 13T pinions with 12 or 11 tooth pinions and some customers have taken us up on this offer. There is no reason a lack of this pinion should keep you from driving.
2. Regarding the cylinders, we need your order number and we can figure out went went wrong. Without the order number, or at least the person's name who actually ordered the items, there is not much more we can do.
I get it, your frustrated. So am I. I am extremely sensitive to the needs of FRC teams. That is why we directly communicated to teams who ordered the 14T pinion. That is why we are actively responding on this thread. That is why we told our customers to go to AndyMark to get the 14T pinion.