[Cyborg Mustang]

Hello, community. We (Team 2647) are pretty sure that our jaguar that we just bought from Vex arrived broken: though it is hooked up in the same way that all of the others are (wired, correct polarity, to higher-power ports on power distribution board; PWM to the PWM Out on the digital sidecar) it does not light up nor give a non-zero voltage reading on the output to the motors.

Two questions, quickly:
-First, is there some kind of thing that must be done to somehow initialize a jaguar that we just failed to do, as in some special method of using it on the first time we run it?
-Second, do any of you know what Vex's return policy is? We've been looking around but we've had some problems finding it.

Thank you, and have a fine day!