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We had this happen yesterday for the first time. Our problem came from not having the wheel captured so it can't move. If you have it just like first did then you need to make sure the shaft can't be pushed from the side. You need to place a spacer between the wheel and the side of your robot so if the tire gets hit from the side the wheel and shaft won't move. Because if it does the side of that plastic can't handle those forces. It just wasn't designed to. I hope this helps.
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