[RufflesRidge]

It sounds like your computer is not on the same subnet as the cRIO. Look at the IP of the cRIO when it is detected by the tool and make sure your computer is set to a static IP with the same first 3 octets (likely 10.TE.AM where TEAM is your 4 digit team number or 169.254.XX if the cRIO has gotten set to DHCP).