[Cory]

Originally Posted by rsisk

There may be another issue here that wasn't addressed by Frank's post...

How did he end up in a position to make a decision without adequate information?

Should this have been handled by a call between the head ref and Aiden (not sure of his title, but let's call him the head head ref) and not escalated to Frank?

I was trying to look at the manual for guidance and this was the best I could find.

I believe it is because the FTA is the one who contacts FIRST and their interface is Frank.