We are trying to reimage our cRIO using the imaging tool. Despite following all of the instructions on the main website, including resetting the IP address, the imaging tool is unable to find the right IP address or connect us to the cRIO. The modules are not showing up on the right-hand side either, and we consistently get the error message "Unable to assign an IP address for the CompactRIO device. Ensure the IP Reset switch on the CompactRIO device is turned off," even though the IP Reset switch is indeed off.
Things we have tried:
- disabling wireless on computer
- running imaging tool from admin account
- using .6 v. .5 to end the IP address
- turning off Windows Firewall
- resetting cRIO manually
- restarting the imaging tool
We will try to run the imaging tool as admin from the admin account and from a different computer. Any other suggestions/solutions would be very welcome. Thank you!