[Qbot2640]

Thanks techhelpbb for such a thorough response (I refrain from quoting only because of the length). Your story, and especially the review you linked, are perhaps even more troubling, because they seem to indicate not only a very poor customer service situation, but also serious issues with the reliability of the product as well. I have been frustrated by their desire to keep dealing with me at a distance rather than allowing me to send the unit back (which seems infinitely more efficient) but I haven't (as of yet) experienced the poor product quality I'm seeing now.

I did get an RMA and a shipping label at the end of the day, shortly after emailing again and threatening to contact the BBB.

I have considered purchasing a simple printer for myself sometime in the next year or so. What would you recommend? (Small to medium and no-frills, but reliable please.)