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Unread 09-12-2014, 20:16
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AllenGregoryIV AllenGregoryIV is offline
Engineering Coach
AKA: Allen "JAG" Gregory
FRC #3847 (Spectrum)
Team Role: Coach
 
Join Date: Jul 2008
Rookie Year: 2003
Location: Texas
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Re: MakerBot Support Problems

We had a Makerbot z18 at work and ended up returning it. It had issues from day one.

We replaced it with a Rostock and have been very happy so far. Ours uses an E3D v6 hotend.

On Spectrum we got an Airwolf 3D HD2x a little while ago and it's been pretty good to us. We've been pushing it's limits working with a lot of polycarbonate filament so it hasn't been perfect but it's handled our abuse pretty well. They also have fantastic customer support, I have about a 45 email thread going with one of their customer support people, nothing particularly wrong, just asking questions and getting answers back pretty quickly.
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Team 647 | Cyber Wolf Corps | Alumni | 2003-2006 | Shoemaker HS
Team 2587 | DiscoBots | Mentor | 2008-2011 | Rice University / Houston Food Bank
Team 3847 | Spectrum | Coach | 2012-20... | St Agnes Academy
LRI | Alamo Regional | 2014-20...
"Competition has been shown to be useful up to a certain point and no further, but cooperation, which is the thing we must strive for today, begins where competition leaves off." - Franklin D. Roosevelt