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Re: Drills for ~$100
Quote:
Originally Posted by Bob Steele
If you jump through all of the hoops with Rigid you have a chance of getting a replacement battery. You have to submit your registration and include the original receipt and then MAKE SURE that they received everything. I know of 2 individuals who thought they were ok and did everything only to find out that later when they requested service that the company told them they had received the registration but not the receipt so the warranty was void.
Apparently it is your responsibility as a Rigid owner to make sure that they have received all of the paperwork and not theirs to email or write you back if you haven't. In both cases, the individuals HAD sent in their receipts...but somehow they had been lost on the other end.
Buyer beware... just follow through will all of the requests and then you can get service.... Home Depot will handle it many times in the store if the paperwork has been taken care of.
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I had no trouble registering my Rigid tools. Sent in the form, receipt, and UPC; I then got a confirmation email a week or so later. No fuss whatsoever. Rigid does note that you should get such a confirmation email when everything is in, so ignoring the lack of such a confirmation is a bad plan!
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