[KeeganP]

Sorry for the delay -- we worked on trying on our own last night with several different computers, and couldn't get it to work. Called NI, they gave us some more ideas to try, installed more software on two more computers, then the guy had to go (they closed) and we tried without him with the new software -- still nothing.

So tonight we called back and they gave us a whole new case number, said the old one had expired because 24 hours had passed (what? a week I get, but 24 hours? c'mon...). Anyway, they then tried to transfer us to tech support but then said they had actually just closed (an hour early...) and so we tried calling back but they wouldn't push us through.

So, fortunately we're still up and running with the second roboRIO (which is why I'm not too concerned right now) but we plan to call them as soon as they open tomorrow and get something worked out. Once we get it working, I'll have one of the programmers jump on and explain what the solution was so if anyone else has an issue similar, they too can get it resolved.

Fingers crossed for tomorrow!