[robat-mentor]

First of all, Thanks everyone for taking the time to respond and offer your help, we greatly appreciate all of it.

I totally agree with everything you've said. Since I own my own industrial automation software development company with a large customer base I can relate to your suggestions and observations. We have already ruled out the things you mentioned including following the instructions properly. As you also mentioned debugging the IDE is a very expensive luxury that our team simply cannot afford. In the absence of working solutions, we have developed a series of workarounds that we are forced to use at this point. We are also happy to share those for all teams having the same troubles. In supporting my customer base I often find that nothing beats being on-site and seeing problems first-hand. Perhaps the best way for our issues to be properly understood would be to come and visit our location. We can demonstrate the problems we're having and the solutions we've found. We'd love it if you can point us in the right direction. Taking that experience away will hopefully lead to some more readily usable solutions for all teams in the future. After many years in the industrial automation software business I am never surprised by the problems that my customer base can run into. Step 1 is always to accept that the customer is actually having the problems they describe and to try accurately identify the swiftest solution that the customer is happy with. No software is ever perfect and no software is ever finished. Customers always find new and interesting ways to make things fail. It's no-ones fault, it's just the way the universe is. There is mind-boggling diversity in life and as we discover more about the universe we discover that we know even less and less, we have more and more questions. If anyone's interested we'd be happy to have you come and see what we've found, we're a sociable bunch so if nothing else we can have a good time.

Thanks again.