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Unread 15-02-2015, 14:39
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Re: Cubify Ekocycle 3d printer problems

We've had our printer out for the past week. I have two Win7 pcs that crash when attempting to print stl parts. We have one student laptop with Win7 that works so we have printed one part successfully. Though our first attempt failed when the wireless network was turned off during the print process. I've got about 6 or 7 iterations of emails with error logs into 3D Systems to try and resolve the problem. Even tried the Android app to print from (Android 4.2.1) which would not let me log in. We start the app, then select log in, then select the name or password field to pull up a keyboard. Hitting keys on the keyboard seams to take focus off of the entry field and its impossible to enter anything to log into your account. Again the students tablet with android 5.x.x worked and he may print from it.

The error I get is "cubify stopped working" "Windows is checking for a solution to the problem". I'm not holding my breath for windows to fix this. But 3D Systems might. I've tried cubify_2.19.exe and cubify_2.16.exe installs and they both give the same error. Also obtained java errors that went away after upgrading IE to Version 11.
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