[rick.oliver]

I believe that none of us are customers; neither teams nor HQ or GDC. Rather, we are members of a community. A community comprised almost entirely of volunteers.

"Gracious Professionalism is part of the ethos of FIRST. It's a way of doing things that encourages high-quality work, emphasizes the value of others, and respects individuals and the community."

Emphasis mine. I agree that Frank, "gets it" and lives it and is encouraging all of us to do the same.