[Libby K]

Originally Posted by MrJohnston

I called Experient so that I could "hear back" from them.... Follow the "rules"? If there were "rules," why did Experient inform me that I needed to call on January 5 (before anybody had even built a robot - except Ri3D) if I wanted to have rooms for Champs?

I have got to think that there is a better way to do this? Giving teams some sort of "code" to use when they qualify that would be particular to that one team and is required for making reservations might help? Or, don't open up the registration process at all until a much later date - in late March, perhaps? I have got to think that there is a lot of "extra labor" involved in the current system as teams that end up not going, cancel. When rooms become available teams jump from one reservation to a "better one." Etc.

I do know this: Unless the system changes, I'm going to be making my reservation very early next year...

Sorry - wording choice was poor on my part. There were, obviously, no rules. We were just trying to not to take spots away from teams that would actually qualify/be able to commit earlier than we possibly could, instead of blocking them out of spaces they could use. That's all I meant. (Follow the way it should be done, I suppose.)

I agree - there's a lot missing from the current system. Either open it only to teams who qualify during a certain date range, use a 'code' as you mentioned... there are quite a few solutions that would be better than this.

Edit:: I find it interesting they were receptive to your call. We've called a few times and they essentially shut us down, saying "Everything has to be done online, I can't help you over the phone." Guess we got the wrong person on the wrong day...