I would never expect someone answering phones at FIRST HQ to know everything about FIRST and FRC - that's just an unrealistic expectation - but it would make me feel better if they were involved in and at the least bit knowledgeable of the programs that they work in. I wouldn't want a perspective new team to call in with questions and have the people answering the phones unable to help them. What does it say about an organization when its representatives aren't even aware of the main happenings within their area of work? How could FIRST tell us to look up to these example teams when their own faculty are unaware of the amazing contributions these teams have provided to their organization? How do they not know 254 when Barrage is literally sitting at FIRST HQ?