Quote:
Originally Posted by Tungrus
Experient is really trying to make profit rather than helping FIRST and its participants. I understand they need to make money, but it must be from hotel. When hotel is charging $x for a room, experient must charge same and take their commission from hotel. I may be wrong, but just bummed by this.
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I was using Hotwire this year most of my hotel reservations (I used Hotels.com to get a specific Bed and Breakfast in Troy, New York that I particularly enjoyed when I went to Tech Valley and Hotwire is not good for targeting specific hotels) and I had a particularly awful experience at the Orlando regional that they have proven to be absolutely useless at resolving. Checking online I learned Hotwire has a horrifying reputation with Customer Service and to make a long story short I will no longer be doing business with them any longer. I am currently booking through FIRST alum Kelli Van Antwerp's agency that she works for. I suspect she will be more attentive to my needs being that she is a friend instead of a sheep to be fleeced that the other agencies view me as.