Quote:
Originally Posted by Taylor
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If you as a reader feel somebody is being unnecessarily rude, it may be for different reasons. It may be because
1)the individual is, in fact, a jerk;
2)the individual is full of anonymous Internet bravado;
3)the individual is operating off faulty premise or bias;
4)the individual is very passionate about the subject;
5)the individual doesn't realize s/he is being rude and does not know any better;
6)the individual doesn't realize s/he is being rude and can't help it.
While any of these four may be true, they all should be treated differently. And as it is difficult to tell through black text on a white background, I would counsel my colleagues to not jump directly to conclusion 1).
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Agreed. Communication through writing is a difficult skill and is definitely not my forte. To me, it's not simply a matter of being rude or polite - it's a matter of being professional.
Before you respond, would you answer your client's questions that way?
Before asking for technical advice, have you properly worded your request?
David