Quote:
Originally Posted by Taylor
We've found that sometimes the confirmation email sent to parents gets eaten by their email provider's spam filter. Have the parent look through the spam folder for the FIRST verification email.
If that doesn't work, we've found frcteams(at)firstinspires(dot)org to be helpful in completing student signups.
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If the parent still can't find the confirmation email after looking through their junk/spam folders, clicking "I forgot my password" on the STIMS site and entering the parent's email will effectively resend the confirmation. This works since the only criteria for your account to be active in STIMS is to have a password set for your account, which can be achieved by resetting your non-existent password to something else.
If that still doesn't work, try checking on the student side that every required field is entered, and that the parent's email was typed correctly.