Thread: 50% of our AndyMark orders wrong
View Single Post
  #6   Spotlight this post!  
Unread 04-02-2016, 01:11
Chief Hedgehog's Avatar
Chief Hedgehog Chief Hedgehog is offline
Mentor
FRC #4607 (C.I.S.)
Team Role: Coach
  
Join Date: May 2013
Rookie Year: 2012
Location: Becker, Minnesota
Posts: 532
Chief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond reputeChief Hedgehog has a reputation beyond repute
Re: 50% of our AndyMark orders wrong
I have had great luck with AndyMark throughout the last 4 seasons. Both AndyMark and VEX have incredible customer service.

We did receive a FIRST Choice order that was missing a Xbox 360 controller - I emailed them and it was in our shop within 4 days.

Another "trick" I have learned with AndyMark and VEX is if you call after your order is placed, you can check on the order and they will verify the order - as well as the order of queue.

Case in point - we placed an order on Monday (Feb 1) and I called on Wednesday to check on it and the service rep called up the distribution manager to check the status. She confirmed that the items would be shipped on Wednesday. FEDEX has them arriving at Becker on Friday.

These people know that dependability and reliability in our short season is a must - a simple call can rectify any concerns. I love working with both of them!
__________________

"An error does not become a mistake until you refuse to correct it" ~JFK
Reply With Quote