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Re: 50% of our AndyMark orders wrong
If you order enough from anywhere, you're bound to encounter shipping/packing errors. Over the years I've been in charge of ordering, we've received a few orders with the wrong part from AM. It's usually been something like a sprocket with a different size bore, or BOF packages that look the same as something very similar in the inventory. I don't think I've ever experienced a missing item.
Resolution has always been quick, giving them a call (or once, even, in person at an event), and I get sent the new part the same day and a shipping label to send an incorrect part back.
Proximity for our team favors next day delivery from AndyMark from when it ships, while Vex orders are usually 3 days. I have had a wrong part from Vex, but again, the resolution was quick.
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2016 INWLA GP| INWCH Entrepreneurship | INPMH DCA | INCMP Team Spirit | CAGE Match Winner (w/ 1747 &868), Finalist (1471 w/ 1529 & 1018), Best Fans
2015 ININD Judges Award, Proud "Phyxed Red Card" alliance partners of 1529 & 1720 | INWLA EI | INCMP GP
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2013 Boilermaker RCA, Innovation in Controls, Finalist | Crossroads Entrepreneurship | Newton Semi-finalist
2012 Boilermaker Entrepreneurship | Queen City EI | Curie Semi-finalist
2011 Boilermaker RCA, Entrepreneurship
Red Alert Robotics
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