Thread: Vex Shipping
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Unread 08-02-2016, 10:01
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Jimmy Nichols Jimmy Nichols is offline
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Re: Vex Shipping

Quote:
Originally Posted by Ricky Q. View Post
Hi Jimmy,

We're sorry for any confusion with our shipping method selection and that you didn't get your parts when you expected.

UPS does not deliver on Saturday unless you select Saturday Delivery as an add-on service. We can process a request for Saturday Delivery, but this request has to be called into us. We note this during the checkout process.

We'll review the Saturday Delivery note during checkout to make sure this is clear.

Best,
Ricky
This was not explained in the email from the rep who replied to my email this morning. I did not see this note or I would have not selected this delivery option or I would have called first thing the next morning. It seems like this should be standard for overnight delivery during the build season.

Thank you for clarifying.
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