Quote:
Originally Posted by dirtbikerxz
We ordered two srxs on last week wednesday night, and chose overnight shipping. (Because, our school is officially closed this week due to mardi gras break, so all packages that are supposed to be delivered to the school are being held by the shipping service till next week.) So the shipping initially told us that it would be delivered by 10:30 am friday morning (last week). But then friday morning, I got a notification saying that it was delayed and will be rescheduled. This morning i got another notification and that it was finally being shipped, and that it will be here tomorrow. Unfortunately it was ordered to the school address, so we won't receive it until school starts NEXT week.... WTF vex. What was the point of a 25 dollar shipping option if ur just going to do this.
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This sounds like a mixture of your fault and UPS's Fault. Not Vex's fault.
If you ordered Wednesday Night how could you expect to have it processed that night. It will get processed Thursday. Vex then correctly processed the package and it was shipped but due to a delay out of Vex's hands it didn't come "Overnight" AKA Friday. They already stated that they do not deliver on weekends so now you are done. It was not smart of you not to include the possibility of delays into your ordering. I mean how hard would it have been to order Wednesday Morning or Afternoon. Or, even better why did you not ship it to someones house?
You cant blame VEX for error made by the postal service/yourself. VEX has been amazing making sure we get our packages on time and we choose the standard delivery option. It says 4 days and usually it comes sooner despite the fact that they are across the country. Also please watch your language especially when talking to a company who gives back to the community a ton.