Quote:
Originally Posted by Andy Baker
There is enough evidence here to justify that we need to improve this mold. Once we get a new part designed, I'll post a pic of it on this thread with the additions highlighted. Since our molder is here in Kokomo and works with us very closely, I am confident that we can make a mold improvement and have parts available within 8-10 days. Thank heavens this part wasn't made overseas.
* - While you may need cracked pulleys sent to you very soon, you may also wish to wait until we get this mold changed and have new, stronger pulleys. Please stay tuned for timing regarding when we can do this.
I am warning our ops and customer service folks that we may be sending out many replacement pulleys soon.
It will be an interesting week. Please stay patient with us as we solve this issue.
Sincerely,
Andy B.
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To echo Brandon's feelings. This could well serve as a prime example of a customer service goal for a business in any industry to emulate.
I just sent a link to Andy's post to our other mentors on our team telling them that this is one of the main reasons I like volunteering with, working with and associating with the people that make FIRST what it is.
Thank you Mr. Baker