Quote:
Originally Posted by Andy Baker
1. So far, 5 teams have contacted us regarding cracks or fractures on their pulleys. We are sending emails to those 5 teams today. Oddly enough, all of these orders were shipped out on Jan. 10th or 11th.
Andy B.
|
Andy,
Our pulleys would have gone out in that range of dates. We have yet to observe a failure. We've been checking them at fairly regular intervals.
I believe the reason we have yet to see a failure is related to our dead shaft design. We use a .375" OD tube between drive plates with a 1/4" bolt though the center, so the axle acts as a standoff. If spacers are fabricated properly it makes it impossible to put a clamping load on the inner race of the bearings in the pulley by tightening the bolt.
That's my two cents. I'll report back if we do see a failure.
This situation is an example of the world class customer service we've come to expect from Andymark.
Thank you.