[PayneTrain]

I get why people complain about products sometimes. Occasionally a scenario happens where a vendor releases a product, it catches fire during build, and during the honeymoon phase of the product it's statistically almost inevitable a team will find a way to destroy it in ways ranging from mundane to grandiose and from unique to depressing (please don't wire SPs/SRXs backwards... please).

However, it's not like the vendor can easily go into hiding, and they usually never do. Service has been consistently great across AM/VEX/WCP/CTRE/REV. It's not really a surprise; these operations are run by active mentors. I like to imagine that most of them might be in the business because they want to provide great service to the community and know they can turn their expertise into a profitable venture along the way.

Seriously, at least just email them. Even during build season I can get turnaround on communication within the hour during business hours, and sometimes even outside of them.