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Unread 11-02-2016, 10:17
GreyingJay GreyingJay is offline
Robonut
AKA: Mr. Lam
FRC #2706 (Merge Robotics)
Team Role: Mentor
 
Join Date: Mar 2015
Rookie Year: 2015
Location: Ottawa, Canada
Posts: 764
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Re: Andymark shipping and service

Quote:
Originally Posted by Libby K View Post
As far as shipping goes, your location is listed as Montreal, so I'd bet your orders are getting caught up in customs somewhere along the line - I know CAN teams struggle with that sometimes. Again, contacting them directly might help you shed some light on the issues.
We have had minor issues with AM orders but they have always been very helpful in resolving them.

However, as another Canadian team, we have found that it takes a few days to a week (with standard shipping) from ordering to having product in hand. We tend to favour Vex Pro for parts when possible only because being fellow Canucks their products get to us much faster - pretty much next-day delivery. The fact that our dollar currently loses 40% to yours also does not go unnoticed.
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