View Single Post
  #10   Spotlight this post!  
Unread 23-03-2016, 09:42
Zebra_Fact_Man's Avatar
Zebra_Fact_Man Zebra_Fact_Man is offline
]\/[ Go Blue!
AKA: Solomon
FRC #1076 (Pi Hi Samurai)
Team Role: Coach
 
Join Date: Mar 2012
Rookie Year: 2006
Location: Ann Arbor, MI
Posts: 454
Zebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant futureZebra_Fact_Man has a brilliant future
Re: Anyone else having problems contacting West Coast Products?

Quote:
Originally Posted by zsm150 View Post
Do you check that your cims are in the right position for the size pinion you are using? We had a similar problem in week 2 turns out one of our students put the cims in the position for a 12T pinion but we are using 11T.
I agree with your sentiment, but factually, both the 11T and 12T pinions use the in-board CIM positioning holes, whereas the 13T and 14T pinions have the CIM bolt to the out-board holes. Both the SS and DS do this. I know this first hand because the students building our gearboxes got 3/4 CIM bolts correct, but the 4th bolt caused us to destroy 2 pinions and a 42T gear the Wednesday before our 1st district. Hidden under electronics so we didn't notice until they were toast. Thank God it didn't happen AT our district event.

Sadly, we had similar problems when ordering through WCP. One of our ordered dog gears had the wrong bearing press-fit inside it (we ordered 2 identical gears and received 1 round and 1 hex), but communications took over a week to go through. By the time they finally got back with us, we had already purchased and received replacement parts from an alternate source.

I love their products, but they SERIOUSLY need to hire more people to beef up their customer service department.
__________________
My Journey in FIRST:

Mentor/Coach/Engineer
2014-2016: Team 1076 - Pi Hi Samurai
____ 2014: Team 5220 - The Rockets
2009-2014: Team 313 - The Bionic Union/Bionic Zebras
Student
2006-2009: Team 313 - The Bionic Union
Reply With Quote