[Libby K]

Originally Posted by Chris is me

If "keep the team experience in mind and make sure what you're doing is ultimately about making sure teams have the best experience possible" alienates a "good" volunteer, then I honestly don't think they were that great in the first place. We're here for them. If we're doing this for other reasons, we're doing it for the wrong ones.

Yep - I didn't mean to say we should keep the 'this is sad... lighten up' language, but the 'you're here for them' bit.

Not enough coffee yet, I suppose.

This is something I try to stress at every morning-meeting when I'm volunteer coordinating (or in some way managing an event - for 1923's hosted tournaments, I've got about 19 hats to wear). Think about how well Disney Cast Members are trained to make sure everyone 'has a magical day', and think about the last time someone gave YOU good customer service... now turn around and deliver the same to these kids.