[FrankJ]

Originally Posted by Libby K

This is something I try to stress at every morning-meeting when I'm volunteer coordinating (or in some way managing an event - for 1923's hosted tournaments, I've got about 19 hats to wear). Think about how well Disney Cast Members are trained to make sure everyone 'has a magical day', and think about the last time someone gave YOU good customer service... now turn around and deliver the same to these kids.

Now that I can get behind. It always best to express these things in a positive way. BTW Head Referee and Volunteer Coordinator are the 2 jobs that need the best people and are certainly the most difficult. I am not sure I would do either for love or money.