Quote:
Originally Posted by roboruler
As a general rule, talking to the company directly is going to get you further in having your problem fixed/helping the company fix the problem( if there is one) then simply complaining about it on ChiefDelphi.
WCP works very hard to bring good valve and good quality products to the marketplace, and it doesn’t seem right to talk about your problems without a bit more specific detail about each use case and failure mode. Not giving enough detail in the circumstances, could cause teams to get a bad impression of the gearboxes when it was really you pushing the boundaries with how you used them.
If you have enough time to write a post on CD you have enough time to send an email to WCP.
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The gearbox mounting holes are an issue RC has already indicated will be fixed for next season, along with the bearing retention (which was not an issue we had) My intent was not to complain, except to demonstrate the issues we have had with these gearboxes.
You're right, there was not one problem with this gearbox, there were at least two that WCP has accepted, and indicated will be fixed for following seasons.
What is it that we were doing to push these "boundaries" which you failed to demonstrate us pushing in our implementation of this gearbox in a West Coast Style Drive train with 8 wheels? - For the record, that is our drive setup.
I will concede not being clear about the setup, and will explain it. We had an 8 wheel drive with 8" (~7.85") Pneumatic wheels. The gearboxes directly drove the "rear" two wheels. The rest of the wheels were belted together using 15mm HTD belt on 42T pulleys. The wheels immediately in front of the gearbox were driven with a belt from the gearbox itself, (the pulley was placed on the inside of the gearbox ie. between the two plates)
The post I made was simply to alert teams about the problem we had, and if any teams had similar experiences to make posts in the time during which I was able to gather more information about the failure and pictures, rather than making a somewhat incomplete post about the details of our issues.
It's pretty easy to criticize a team for improper implementation of something from an anonymous account without detailing how the implementation was pushing boundaries of the product.
I will happily send you pictures and video (if you like), of our setup along with answers to any questions you may have of our implementation so you can demonstrate how we have pushed the boundaries of this gearbox, we're eager to learn!
For the record, expect a supplementary post with pictures of the failure on our other gearbox, and that a report to WCP has infact been in the process of being prepared, and has not yet been sent as we are still getting pictures of the failure and find it mindless to send a company a primitive report with not enough information about the issue, and would rather send something they can use to fix these issues.