Quote:
Originally Posted by roboruler
As a general rule, talking to the company directly is going to get you further in having your problem fixed/helping the company fix the problem( if there is one) then simply complaining about it on ChiefDelphi.
WCP works very hard to bring good valve and good quality products to the marketplace, and it doesn’t seem right to talk about your problems without a bit more specific detail about each use case and failure mode. Not giving enough detail in the circumstances, could cause teams to get a bad impression of the gearboxes when it was really you pushing the boundaries with how you used them.
If you have enough time to write a post on CD you have enough time to send an email to WCP.
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This post is unnecessarily hostile. You're essentially saying, Chief Delphi users shouldn't share experiences and technical information, because it might make your preferred supplier look bad. There is zero need to scold and chastise someone for this. Putting a damper on this kind of discussion on CD will actively lessen the flow of useful information that gets posted here.
To be honest, the post comes across like you are in some way invested in the success of WCP, and are calling out users who say negative things about the product. I really don't think this is the case; the people behind WCP are really professional people who work very hard to produce quality products and to solve user issues. But that's how it would come across to me, if I didn't have the prior knowledge of WCP and the people behind it to know they wouldn't attack their customers.