[headlight]

This doesn't directly address the problem, but I have found that FIRST HQ's phone support is very good. Not many questions asked, get to a polite human relatively quickly, and they seem to be able to easily accomplish most tasks that people are having trouble with. It is almost to the point where I start with a call, rather than going to the website. I'm sure they will be glad to help find information that is not readily available on the new website.

I call (800) 871-8326, then press 2. After that, pick from the following menu:

1. Team support/general information - The general place to start.
2. Finance, accounts payable/receivable
3. Marketing and Communications
4. FIRST place?
5. Development/Financial support of FIRST
6. Volunteer Information
7. Human Resources
8. Office of the President
9. Procurement or Shipping

Even on busy days I don't hold for more than 15 minutes, and the person who answers the phone has always been able to do what was needed very quickly (no supervisor approval).