[chavezc733]

We just recently had the same problem. What we did was download the radio configuration utility on to a another computer (We used a desktop) and it worked like a charm.
You could try doing that and hopefully it helps. I'm thinking it might be a windows10 driver issue because the laptop we were using was windows10 and that would not work. When it connected it to the desktop (running windows 7) it worked on the first try.
I contacted John Novak about the problem and his reply is as follows, "it happened to several at our workshop last week. my assessment right now is to try different computers. USB to Ethernet adapters failed and laptops need the WIFI totally disabled at the adapter level. even when I got it to work it took multiple tries. A desktop may be more likely to work"