[Brandon Martus]

I've tried to get them to fix it. They did once. They, and I, have no idea what the problem is. The solution we came up with is to move us to another server.

As for reimbursing us for downtime, they waived the $130 setup fee, and gave us a 10% discount on the server. So, that pretty much accounts for the 1 month of free service.

The new server will be up & running by the end of this month. It's up and running now, actually, but I want to wait for vb3 before I move everything over.