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Originally Posted by Ken Leung
The first part is right. But I am not sure I would limit the responds to only mailbox moderators. Any thoughts on this? I do not want to ask people to spend their time in this as dedicated moderators who are the only ones to reply, since they are busy already anyway. Besides, I cannot say who is "more deserving" to be moderators than others when a lot of people are good.
All that need to be done is monitor the incoming message to wipe out the names, and watch for responding messages to make sure they don't cross the line.
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I believe the responses should be open to everyone and not just the moderators. Say someone does have a concern, someone from another team might have had the same concern and can post how they dealt with it. It might have happened to several individuals (or teams) and you can get different responses so the original poster will then have more than one choice on how to deal with it. The moderators can also give thier thoughts and advice and also filter the responses. I believe this "Dear Abby" idea is great and will help alot of individuals and teams.
( Just out of curiousity if there are three to four moderators how often would they check (to screen) the responses? Say someone posts a reply but it has to be screened first would it be hours before the Mod posts it?)