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Unread 16-02-2004, 19:20
RobertoAlencar RobertoAlencar is offline
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Join Date: Feb 2004
Location: Toronto, ON, Canada
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Re: Unable to transfer Document in Streamline

This is indeed a problem. Unfortunately it was likely caused by abuse and missuse of the system. There are many teams that have submitted several copies of the same application and there are also people who have uploaded their storyboards (to the wrong directory even, let alone at the wrong time).

I have contacted Autodesk technical support, which in itself was an interesting endeavour seeing as how today is a holiday in the United States, and have been informed that there is nothing they can do about this situation. It is completely in the hands of the administrators of the account.

Our main concern now is certainly finding out who is the administrator of the account and if the submition date will be extended at least for another few days.


Roberto Alencar

P.S.: Autodesk technical support has had several calls about this issue and they are constantly repeating what I have said above. I was asked to provide them with the name and email of the administrator for the streamline account so that they can inform whoever calls them. If you know this information, send it to bcs.support@autodesk.com. Do post here to let us know that this information has already been sent so we dont swamp Autodesk with superfluous emails.

P.P.S.: I do not represent Autodesk technical support. All the information I was able to gather in my attempts to solve this problem are in this post.

Last edited by RobertoAlencar : 16-02-2004 at 19:24.