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Re: Deserving your role?
I think there's a major choice that needs to be made before you can answer whether or not to replace the student. Do students deserve their roles, or do they earn them?
I personally would say that he earned his place as operator, and that his "attitude" doesn't seem to be harming anything except the way people think of him. If there's no problem with his performance, I don't see any reason to replace him. But I believe you should let him know that his attitude is causing people to resent him, and give him guidance on not only what to change, but how to change it.
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