[Adrian Wong]

Confirmed. Our team was concerned when our crate failed to show up on FedEx tracking. We placed a call to Phoenix Exposition Services, but it was not returned.

We're not very pleased at all. Upon arrival at UTC, we were told our crate was several pounds overweight (probably an extra battery we packed on at NYC). However, the drayage company had a miniumum 200 lbs. overdrayage cost (or something similar). So, we had to pay 200 lbs. of overdrayage instead of 12 pounds.

They also would not allow us to drive to Worcester to pick it up. We live in central Massachusetts, so we could have made the trip without any problems. Yet, they refused to work with us on that issue. So we had to get the FedEx shipping for a 30 minute ride.