[Erin Rapacki]

I think this all goes back to the "think before you post" concept. Its OK to be displeased with FIRST because that's how they know to improve certain aspects of their organization. However, it's in the method and context that one notes they are displeased that matters:

- Find appropriate thread to note the problem.
- Post the problem frankly; try to avoid using emotion or personality.
- Framing the request as constructive criticism would be best.

There are two people involved in a communication: the writer and the reader. Many readers here are complying with build-season stress and might misunderstand a writer's message as overly negative. It's up to the writer to post ideas and criticisms as clearly as possible.