[sanddrag]

Originally Posted by Kevin Sevcik

When it comes down to it, though, teams and their sponsors are also investing a pretty penny in this program.

IMHO you hit the nail on the head here. I was reluctant to post at all at first, but now that I think more about it, I agree with Kevin here. We can sit back all day and say "oh it's new" or "their trying hard" or "it has some glitches" or "they'll get it fixed soon" but the bottom line is we are customers of FIRST The first rule of business is that the customer is always right. You can say FIRST is not a business but in the end we pay them money and they provide us product and/or service so it can be thought of as a business. We pay $6000 to attend one of these fine events and we expect better. If I order dinner at restaurant and it comes out wrong, I expect them to fix it and make it free. While I certainly don't expect FIRST to be reimbursing teams for the unfortunate mistakes, I do believe these mistakes are wrong, no matter what the cause. A formal investigation, appology, and correction should be made as soon as possible.