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Originally Posted by Don Knight
Could you try movng the audio to the "line in" for the sound that might fix the problem, or if its already in "line level" switch it to other audio input.
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The capture card only has a single (line-level) input and it is connected to the live level output provided by the A/V guys, so not much I can do there.
I found a gain control in the encoder program itself that I just lowered so let me know if it sounds better. However, it may already have been clipped before it gets there so it may not help.