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Originally Posted by TotalDomination
Yes we have these ways i think our serial cable is bad or the port is messed up, we dont know we just have to think of something 
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I've seen bad serial cables exhibit this exact problem. Try swapping it with another cable, preferably one that is known to be good. The other thing to check is the port configuration. Make certain the baud rate, number of bits, stop bit and parity are set correctly. This is usually done through the OS on the laptop.