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Originally Posted by MattK
I asked to file an incident report, he disappeared back into the “kitchen”. 5min later her came back and said he could not find any forms and to come back in an hour.
I came back in a hour to be greeted by his supervisor, she was very nice and took 100% responsibility. She wrote down what happened and gave my money back.
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Don't only file the complaint locally, but go online and file it with the main office. Franchised restaurants have standards of operation for the local restaurants, and the main office has more influence on them than a single customer. BK doesn't accept email, but here is their contact page:
http://www.bk.com/CompanyInfo/contact_us.aspx
Start with the Customer Relations phone number. You might be surprised at the quickness with which the local manager/owner will be trying to contact you to personally apologize.