[KenWittlief]

there is a definate balance in fast food

you want your food handed to you within 60 seconds

but you want it to be excellent, and exactly what you asked for

served up by people making minumum wage so its as cheap as possible.

Clearly the raw chicken was a mistake, but in general, if you want really good food and excellent service, you will have to pay more to get it (at a nice sit down resturant).