I too attempted to get a catalogue but was unsuccessful. Though I was unhappy with that I am always suprised by the way they have handled my other requests. I have often recieved phone calls in responce to emails requsting information about prospective parts.
My favorite McMaster story occured over there summer at our sponsors shop where we ordered a part online first thing when we got into work. It arrived that afternoon early enough for us to finish assebling that day!
