Which kind of report did you have sent? It seems like ACT is rather slow at sending this stuff - i.e. it takes a few weeks to send stuff. Here's quoted from their website:
Quote:
* REGULAR REPORT is a complete report and is normally processed within one week after receipt of your request. These reports are delivered in the next processing cycle requested by the college or agency to which you are requesting delivery, at least twice a month.
* PRIORITY REPORT is normally processed one working day after receipt of your request and usually delivered three business days later.
* MAILGRAM REPORT is normally processed one working day after receipt of your request and usually delivered one to two business days later.
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So basically the first is 1 - 3 weeks, the second is 4 business days, the last is 2 - 3 business days.
Source.