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Originally Posted by Danny Diaz
Have you configured your baud rate for the COM port to 115200? That's a step I most often forget. Double-click on the COM port in MAX and then switch to the middle tab at the bottom of the screen (Device Settings I think) and set the Baud Rate to 115200.
-Danny
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We already have, we have followed all of the instructions in the manual (unless there is some special manual we don't know about).