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Originally Posted by Windward
our labview won't work. we get a message that says the serial cable (we're using a converter) isn't working or the camera doesn't have power. We don't know how to fix this and the instructions say to just "fix the error."
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which com port is your converter. i know that with mine i am unable to connect to the camera using anything other than com1 or com2. which i was able to change in device manager. also make sure that you arent just typing comx, where x is the com port number, directly into labview. follow the format that they have and just change the x into the com port #.
for reference you can change the com port # by going to device manager->ports (COM &LPT) then double click on the converter name. click on the port settings tab, and change it to a com port that is not currently in use. for me com1 worked. and then voila labview started working. and the camera was sucessfuly recognized.
also, if your converter is not recognized in MAX you can manually change the port options so it can actually talk to the camera.
this may be stupid, but make sure that the camera is actually powered on.