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Originally Posted by Chriszuma
Okay, thinks I, I'll just use it today then return it and use our old one when Jacob returns with it.
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You got exactly what you deserved.
You started out with a basic plan to take something from a company, use it, and then return it and claim a refund. Being kind, that is called cheating the company out of their legitimate funds in exchange for the use of their product. Being direct, it is called "fraud" and "theft" and it is illegal.
When a chain of events starts with an illegal act, all events that follow are a result of that act. This sequence started with your attempt to cheat RadioShack. At that point, you lost any right to complain, whine, kvetch, or argue about RadioShack, their products, their service, or anything else. If you received crappy service after that, or were dissatisfied with the product - too bad. It is your own fault. Next time, try dealing with them in an honest manner, accepting your full responsibility as an honest customer with integrity. Then, if there is a problem, deal with the store in a mature manner and you might be surprised at the supportive, helpful response that you receive.
-dave
<edit>OK, so Ken beat me to the point.</edit>